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| Area Head Delivery Services PGL |
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Manage a Global Delivery Services organization to ensure stable creation, operation and maintenance of solutions and provision of services according to the business needs and Informatics standards.Establish and manage a globally aligned, high performance team that attracts and develops the best people, set goals which are aligned with business imperatives and rewards achievements.Set global, strategic directions for reliable, functional and cost effective services and deliver service excellence utilizing globally harmonized processes and tools based on standard IT Service Management (ITSM) framework and best practice, verified by high levels of customer satisfaction and benchmarking. Broadly influence the organization to deliver the Informatics strategy.
As part of the PGL Leadership Team contributes, reviews and challenges the functional strategy and plan and ensures optimal deployment of resources and capability within the area of responsibility
Contributes to the development of the Functional Strategy, based on best practices in area of responsibility
Develops strategic direction for area of responsibility, aligned to functional strategy. This includes the design and management of appropriate organizational structures and processes to deliver the most effective and efficient services
Manages an organization of global managers and professionals to ensure achievement of strategic and operation plan objectives by creating:
A high performance work environment with attractive career path alternatives, employee development plans, recognition programs and talent management planning.
An environment of teamwork within the area and across the wider organization
Based on best practices, internal and external benchmarking, pursues new and smarter ways of doing work, and encourages environment of knowledge transfer and continuous learning
Understands and takes ownership for the wider Informatics and Infrastructure agenda and engages managers in the organization to pro-actively communicate/ cascade key priorities of the organization and required accountabilities
Establishes an environment where open two way communication and learning is possible
Ensures that managers in area of responsibility communicate effectively
Plans, organizes and monitors area performance, and where necessary, initiates corrective actions to address short-falls in performance and capability
Drives efficiency by utilizing globally harmonized processes for IT operations and implementing a common process framework based on ITIL standards in support of the overall service management vision
Ensures that defined working processes and standards (Corporate, Pharma and Informatics) are followed within the area of responsibility
Manages a global budget
Delivers Global Projects and ongoing Service Provision according to Service Level Agreements and agreed KPIs (Operating Model processes 5 and 6)
Leads, mentors and grows members of the Delivery Services Management Team
Supports the IMs in the creation and management of the portfolio to ensure demand and supply can be aligned (Operating Model processes 1 and 2)
Works with the IMs and the Business Solution Managers in driving new or changed solutions that provide business value (Operating Model processes 3 and 4)
Ensures regular reporting for projects and services is in place according to agreed KPIs.
Defines multi-sourcing strategy for the Delivery organization to ensure appropriate resources are available at a cost-effective level
Ensures that the application portfolio is aligned with the Enterprise Architecture and that applications are sunset appropriately
Complies with Informatics standards in particular PMM, Quality and CSV guidelines
Participates as an active member of the PGL Leadership Team and the extended Management Team of Pharma Informatics
Liaises with Informatics Services functions to ensure stable and reliable services are provided to the Delivery Services organization
Oversees vendor relationships and contract alignment on strategies and goals |
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Bachelors Degree
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15 years + |
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English : Speak / Write Fluently
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open-ended |
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unspecified |
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EU National |
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Basel |
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10 - 17 years appropriate industry experience in multiple areas of business or technical domain
5 - 7 years of international experience, and 2 - 4 years working / living outside of country of origin
A proven track record of running high performing environments, including virtual teams
Experience in managing large change initiatives
Delivery experience
Customer, quality, cost and delivery focused
Excellent coordination and organizational skills
Innovative, responsible and reliable
Strong communication skills, able to forge relationships with a wide range of colleagues across the globe.
Inspiring and empowering leadership style.
Energy and drive with the commitment to implement change internationally
International mindset with clear goal orientation
Appropriate management experience in which the following occurred:
Managed peer-to-peer relationships with other parts of a Delivery Services organization
Managed the development of people in line with the strategy of the organization reporting to him/her
Demonstrated ability to deal with management issues (scope, time, cost, quality, risk, team).
Set up delivery capabilities focusing on the customer's needs
Managed financial resources to meet goals
Cooperation across geographic boundaries
Has implemented high performance culture
Demonstrated customer orientation in a Delivery Services environment
Please apply online at : http://careers.roche.com |
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At Roche, 80,000 people across 150 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity, and on seeing each other’s differences as an advantage. To innovate healthcare, Roche has ambitious plans to keep learning and growing – and is seeking people who have the same goals for themselves.
The headquarters in Basel is one of Roche’s largest sites. It is home to the Corporate Executive Committee, the Pharmaceuticals and Diagnostics Divisions and the global business functions. Roche Basel also covers the entire business chain from research, development and production through to marketing. Over 8,000 people from more than 60 countries work at the site. |
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