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| Customer Services Executive |
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At British American Tobacco everyone is different, yet with their own unique backgrounds, interests and skills. Combining those differences help us to do amazing things and that’s what makes life interesting! British American Tobacco International manages our duty free business worldwide. This subsidiary is based in Zug; the Supply Chain department is now offering a position as Customer Services Executive.
Purpose statement
•To liaise and cooperate internally with other Departments / Stakeholders as well as external customers
•To offer customer services expertise to Account Managers / Regions
Principal accountabilities
•Issue Forecast recommendations to the Account Managers/Regions
•Respond to order enquiries/customer enquiries
•Supervising of Order/Delivery/Invoice process
•Send order confirmation to the customer
•Communicate the delivery schedule to the customer
•Stock prioritisation
•Review under/over forecast issues and raise to Account Manager & Customer Service Manager for action
•Ensure 100 % correct mapping of Product Master Data & Customer Master Data
•Coordination of prices & products from Terms of Trade database into SAP
•Maintenance of master data by deleting old/temporary SKU’s from customer sheets
•Scorecard Management for Distributors updating corresponding reporting
•Develop and maintain good working relationship and promote further collaboration between partners |
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Bachelors Degree
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5 years + |
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English : Speak / Write Fluently
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open-ended |
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unspecified |
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EU National |
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Zug |
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•Previous experiences in Supply Chain (Logistics/Customer Services)
•Qualification in logistics or international Diploma or equivalent experience
•Familiar with exporting and commercial practices
•Good and confident communication/interpersonal skills are required for dealing with all levels of internal/external customers
•Accurate and organised working method
•Good computer knowledge Excel
•Advanced SAP user knowledge
•Ability to work under pressure
•Manages Strategic & Non-Strategic Customers
•Manages distributor customers and related distributor activities
•Knowledge and experience in export documentation
•Advanced analytical skills and Commercial Skills
•Advanced decision making skills
•Customer Services Mindset
•Language skills, fluent written and oral English, other languages are an asset |
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British American Tobacco Switzerland beschäftigt mehr als 700 Mitarbeiter an den Schweizer Standorten Lausanne, Boncourt und Oensingen. Wir suchen herausragende Talente. Wenn Sie Herausforderungen suchen und gerne in einem dynamischen und vielfältigen Umfeld arbeiten, dann bewerben Sie sich jetzt! |
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British American Tobacco Switzerland SA
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