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  Business Analyst Technical Operations Pharma
Merck Serono

Business Analyst Technical Operations Pharma
You will advise the specialists and executives of our Pharmaceutical divisions at headquarters in Germany/Geneva and our subsidiaries abroad on the development and the best possible deployment of IT solutions. Together with our team of consultants, you will help to align IT investments with the strategy and initiatives of our global pharmaceutical business. You will also develop and steer consultancy plans within IT strategic development and contribute via your projects to the simplification and improvement of business processes. We offer you excellent training opportunities, development prospects and plenty of scope for independence and self-initiative.

Implementation of complex consultancy and information science projects
Involvement in leadership of projects for optimizing the task flow and structural organization
Analysis of business processes
Identification and processing of new IT trends
Conduct presentations
Conduct market observations over several specialist areas
Involvement in interdepartmental projects
Consultancy services for the business in organizational and information science issues
Coordinate several groups of experts
Interact with peers to ensure a smooth integration of the processes/unit output with the rest of the IT environment
Manage and resolve conflicts
Apply process improvement methodologies to maintain a state-of-the-art processes/unit output
Support the definition of the divisional / departmental IT strategies and coordinating its implementation
Manage financial resources
Establish and cultivating contacts with key people in the business at senior executive and operational level
Support the development and implementation the business IT strategy
Presenting and promoting the range of CI services at clients
Identify and manage client expectations and potentials; fulfil customer requests
Prepare project offers in cooperation with other C IS units
Coordinate and give feedback with respect to customer inquiries
Coordinate and escalate measures in the event of complaints
Identify and actively contribute to business-related innovative services and system solutions
Identify and leverage synergies
Conduct IT cost benchmarks
Responsibility for the achievement of strategic objectives by steering the IT project portfolio and the IT architecture
Support customers in preparing the annual IT plans and budgets
Participating in / advising client projects
Qualifications: Bachelors Degree
Experience: 5 years +
Languages: English : Speak / Write Fluently
Job-Type: open-ended
Remuneration: unspecified
Permit Type: International
Region: Geneva
University degree or equivalent.
Advanced business consulting competencies
5 years experience in delivery of IT/consulting services.
Experience on business process re-engineering.
English and French (written and spoken)

Effective Leadership skills
Superbe communication skills with Multinational Business Management.
Deep understanding of leading and emerging IT solutions.
Selling skills on high added value services.
Project accountability.
Outstanding Business acumen for the according business functions.
Experience on advanced services selling.

Merck Serono is the division for innovative small molecules and biopharmaceuticals of Merck KGaA.
Merck Serono’s global headquarters are located in Geneva, Switzerland.